FAQ
What is Zoo&co about?
Well, Zoo&co is about drawing and having fun! We just wanted to express ourselves through our intrepid characters and give you a reason to smile.
What can I find at Zoo&co?
You can find whatever you need: T-shirts, sweatshirts, jackets, long sleeves shirts, underwear, pants, baby cloths, kid's shirts, aprons, mugs, buttons, shoes, dog's t-shirts, mouse pads, etc. Soon, we'll enlarge our offer with other products such as Art Toys and Paper Toys.
I want to see all your designs. Where can I find them?
Just click on "See all designs" to take a look at our whole collection. You will find all our designs on different products and accessories. Click on the one you like the most, pick a T-shirt, choose your size and there you go. If you want to change the t-shirt model, the color of the design, its position or size, you can do it by clicking the "Personalize" link.
How can I personalize my own product?
Actually it's very easy. All you need to do is to click on the "Personalize" link. Wait until the T-Shirt Designer has loaded completely. Then, on the upper right hand side of the T-Shirt Designer, you will find three buttons : Products, Designs and Text. Click on the "Products" button to pick either a T-shirt, a bag or whatever you are looking for. On the top left hand side of the page, you will find the name of the product and the available colors. Pick one color and click on the name of the product to learn more about it (dimensions, material, etc).
Once you are satisfied with your product, click on the "Designs" button and choose a design.
Adjust the size of the design by clicking on the bottom right arrows and pulling them up and down. Modify its colors by using the squared colored boxes on the left hand side. Click on box number 1. The color that surrounds this box corresponds to the same color on the design. The color will be highlighted under the "Edit Design" section. To change it, choose another color on the same section and repeat this process for colors 2 and 3.
Click on the "Text" button and add the message you want. You can modify its color, size, font, rotation and alignment!
Finally, choose the size of your T-shirt and click the "Add to Basket" button!
Voilà, you have just personalized your product!
Does Zoo&co have online shops in the USA and Europe?
Yes, we have one online shop in Europe and one in the USA. Both have exactly the same designs, but can have some differences in colors and products depending on stocks and methods of production.
Where do you ship to, what are the shipping costs and how can I reduce them?
Our products are shipped almost everywhere. Costs vary according to the quantity, the shipping destination and the shipping method you choose. Nevertheless, shipping costs can be considerably reduced when ordering from the right shop, depending on where you want your order to be shipped at, not the country you live in. More about shipping.
How can I follow the status of my order after it has been sent out for delivery?
To check the status of your order, simply contact Spreadshirt (service[at]spreadshirt.net or service[at]spreadshirt.com).
Can I exchange or return items I have ordered?
Every ordered product is created just for you. Because they are custom made, returned goods cannot be resold and end up in the charity box, BUT :
- If Spreadshirt makes a mistake, they will send you a replacement or refund your money.
- If you make a mistake with your order, contact Spreadshirt (service[at]spreadshirt.net or service[at]spreadshirt.com) and they will see what they can reasonably do to help you get the shirt you want. Remember to include your order number and give a detailed explanation of the problem.
What about materials, quality and apparel certification?
We have chosen Spreadshirt as our partner because of its high quality, fair trade and environmentally friendly products. Actually, Spreadshirt has apparel certifications which documents criteria like the cultivation and production of cotton as well as the production conditions in which the goods are manufactured (e.g. the absence of lead in children's items and other matters related to lead or PVC content).
What about printing methods?
See our printing page.
What discounts are available?
Speadshirt has a discount system which is dependent on the volume of the order. To know more, see our discounts page.
What payment methods are available?
Methods of payment available are based on the country from which the order was received and the total order amount. Here is an overview of payment methods:
- Credit card: Your credit card will automatically be charged by our financial service provider Bibit. After necessary verifications have been completed your order will then be processed.
- Pre-payment: You will receive account information that is necessary to transfer your payment to our account. Give this information to your bank (online debit or directly at your bank.) Don't forget to state your order number as the reason for payment. This will ensure that your order is properly processed. Pre-paid orders will be processed after the payment has been received. This can depend on bank processing times and could possibly extend the delivery time by 2-4 working days.
What about online security?
Our partner Spreadshirt sends all your personal data via a secure SSL-channel (Secure Socket Layer) to ensure its safe transfer. We have embedded Spreadshirt's Order and Shopping page in our website to guarantee the security of your payment. See our safety and privacy page.
Where can I find more information?
If you couldn't find an answer to your questions in our FAQ section, this dedicated Spreadshirt page will help you. You can use our contact form too.
